- Competent Partner in Service Management
The ThinkWare Group, a certified premier partner of BMC Software, delivers
technically comprehensive, ITIL compliant standard software products for
ITIL Service Management, and offers innovative software solutions and services
to increase efficiency, transparency, and reduce costs.
Since 1997 we are successfully implementing ITIL compliant BMC Service Desk Express products.
Utilizing a completely browser based technology, we are offering a comprehensive
IT Asset and Life Cycle solution, covering change-, configuration-, contract-,
and release management. This includes all processes and related costs throughout
the asset life cycle: starting with requisition, electronic approvals, ERP-integrated
purchasing, receiving, and storage management, installation, and retirement/replacement.
Asset configurations are integrated into the CMDB - all according to service level agreements (SLA’s).
IT Asset- and Life Cycle Management is
supported by Infra-Structure Management – the powerful foundation which includes automated
inventory of client/server topologies, complete software distribution methods, real-time
license management, and covers security requirements and direct information access via
remote access technology.
"Our team of ITIL certified consultants guarantees
short-term return-on-invenstment (ROI) for all implemented customer projects. “Best Practice”
and our know-how from many national and international projects are speaking for themselves.“
Project- and Know How Highlights
and Problem Management
Management, Knowledge Management
Customer Support Portal Training
Vendor News: "BMC Software
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decision: Installation on premise or
IT Helpdesk in the Cloud, both
ThinkWare – We deliver your solution.
Contact us for more information.
We would like to discuss your specific needs, and demonstrate our solutions.
Please let us know when you are available for a personal consultation.